• For VoDroid

    Q:I ordered USSD, but it only appear on the screen of mobile phone and didn't send back?

      A:Turn on the mobile phone service function: Setting → Assistant Facility → Service → Turn on "VoDroid"

    Q: Where can I allow all of the permissions?

      A:Click “Setting->Applications->Application Manager->VoDroid->Permissions in your mobile phone.

  • For GP-708

    Q:I want GP-708 trunk incoming be dailed out from BT1.

      A:File Editor -> extensions.conf -> "DID_your trunk name_default" modify the content to: exten=_X!,1,Macro(trunkdial,${trunk_1}/${EXTEN:0},,trunk_1,trunk_1)

    Q:If I want to change the calling number from "012xxxxx" to "011xxxxxxxx", how should I set?


  • For GP-71X and GP-63X

    Q:What if I want Gateway pass the Caller ID to 3CX?

      A:In Call Original Route, please enter the IP of SIP server and the SIP account of our Gateway GP-71X or GP-63X.
      (When apply to 3CX, don't enter dialing number in the Call Original field, but the SIP account of this Gateway.)
      For example:
      3CX server IP:
      Gempro Gateway SIP account:10000
      Then in the Call Original field, please enter:

    Q:What should I do to pass Caller ID to Brekeke PBX?

      A:1. In System->Setting->Call Original Caller ID, select "Clid".
          2. In Brekeke PBX->Configuration->SIP->Authentication->Auth-user=user in "To:" (Register), select "no".
                                                                                                 ->Auth-user=user in "From:", select "no".

  • For GP-71X

    Q:How to set back the factory default setting?

      A:If want to set factory default setting, you need to continue press the button on the back of GP-71X for 15 seconds then it will back to factory default setting.

    Q:Why do some NOKIA mobile phones can not dial out after pairing ?

      A:Because in some NOKIA mobile phones if add ";" it will not be the voice call. Other mobile phones need to add ";" in the column of ”+rear“.

    Q:Can GP-71X make outgoing calls via the mobile phone ?

      A:Yes, GP-71X can make outgoing calls via the mobile phones. The mobile phone is only a bridge.

    Q:What is difference between GP-710 and GP-712 ?

      A:GP-710 has one bluetooth and one sip channel. GP-712 has two bluetooth and two sip channels. This 2 ports of GP-712 are separately independent.

    Q:How can I use GP-71X Bluetooth VoIP Gateway with Elastix 1.5.x? or other PBX? Do you offer support ?

      A:If is open structure, we can let you set the sip server that you want.

    Q:What is Call Original ?

      A:Call Original is Bluetooth to VoIP. There could be two options, fixed number or free number.
      Fixed number: It can be set VoIP destination number. And it could be SIP account or IP.
      When Bluetooth mobile phones receive calls, it will automatically call to the destination number which you set.
      Free number: When a call send call to this box, the box will send out a dial tone, the dial tone is for users
      continue to press SIP account or IP.

    Q:What is downlink ?

      A:Downlink is VoIP to Bluetooth.
      There are three options:one stage,fix dial and free dial
      One stage uses SIP Router function. It will directly dial out the destination number.
      It is general DID(Direct Inword Dialing Number),meanwhile, SIP proxy also need to support this function.
      Fix dial: It would fixed the numbers you previously set for dial out.
      Free dial means two stages. When it connected, GP-71X will send out a dial tone for you to dial out the numbers you want.

  • For GP-63X

    Q:What is the difference between Local SIM Card Access and Remote SIM Access ?

      A:If GP-63X is used for local sim card access, you can plug your sim card directly into GP-63X.
      If for remote sim access, it can not plug sim card directly into GP-63X.
      GP-63X is VoIP+ GSM module
      You can image that the local sim card access would be directly insert sim card into mobile phone.
      As for the remote sim card access, use Internet to connect sim card to mobile phone in order to register.

    Q:How many SIMs can GP-63X support ?

      A:GP-630 can support one SIM at the time and GP-632 can support two SIM at the time.

    Q:What is gsim.exe ?

      A:Gsim.exe is a software for remote SIM access.

  • For GP-51X

    Q:My customer call to my office number but I am away from the office phone , Can it connect the call to my mobile phone ?

      A:We can use PSTN to call another destination via Bluetooth mobile phones.
      This Bluetooth mobile phone is only a bridge,and paired mobile phones can not answer calls.
      You can use GP-530 as the following
      1. PSTN <---> GP-530<---> BT Mobile <---> Mobile or Phone
      2. PSTN<---> GP-530<---> Fixed phone.
      3. Fixed phone<---> GP-530<---> BT Mobile<---> Mobile or Phone.

    Q:Does GP-51x suitable for GSM 900?

      A:GP-51X uses bluetooth technique to pair with the Bluetooth mobiles or skype and has nothing to do with the systems and brands.

    Q:Does it only have FXS/FXO and VoIP SIP with the connections to pabx side? Can I connect it also in BRI or PRI way?

      A:GP-510 and GP-530 are bluetooth fixed terminal.
      GP-510 has FXS and bluetooth ;GP-530 include 1 fxs, 1fxo, 1 bluetooth.
      No, it can not connect BRI or PRI.

    Q:For GP-530, Can I choose to call the number which start with "0" through PSTN line and which one start with "3"     withnbsp;bluetooth mobile phone ?

      A:We have a routing table to let you choose trunk.